As a small business owner, you know how important it is to have a good number of positive reviews on your Google profile. Not only do potential customers read those reviews to decide if they will contact your business or not, but Google and AI answer engines like ChatGPT, Perplexity, and Claude use those reviews to help them determine which businesses to recommend to people asking for suggestions.
Have you been regularly asking your customers to review your business online, but have gotten very few actual reviews as a result? It’s probably not because your customers were unsatisfied, or even that they are too busy to leave a review. They just weren’t asked at the right time and in the right way.
Here’s what likely happened. When you asked your customer to leave a review, it was convenient for them to do so right then. Maybe you asked them in person at the end of your business transaction and they weren’t near a computer. Or maybe they wanted to take some time to think about what they would say before actually submitting a review for the whole world to see. But what probably happened was they just thought to themselves, “I’ll get to that later.”
As a business owner, you probably don’t have the time to follow up with past customers, and even if you did, what would you say? How many reminders do you send out? And how do you keep track of who has already left a review?
Many small business owners are turning to solutions like Moxly, an affordable service that asks for online reviews on behalf of your business.
With Moxly, all you do is supply them with the email addresses of past customers and they do the rest! You don’t even have to worry about filtering out the emails of people you suspect might not leave you a glowing review, because the way the Moxly system is set up helps to filter out negative feedback.
The results for small businesses and nonprofits that have used Moxly are quite impressive! On average, those using the service see a 550% increase in 5-star Google reviews. What is even better? Every potentially negative review was kept from being left on Google, and was instead sent privately to the small business. In other words, small business owners got the benefit of seeing how they can possibly improve from a less-than-satisfied customer, but their company isn’t negatively impacted by a bad public review.
Are you interested in learning more about how your small business or nonprofit can get more Google reviews? Go to the Moxly website and see if their service is right for you.
